FAQs Center

We accept PayPal, Credit Card such as Visa, MasterCard, Euro Card, Discover, American Express, Diner' Club, JCB, Wire Transfer, Purchase Order as well as the common payment methods in certain countries.

Paypro Global order form is 100% secure. All data exchanged during the payment process is SSL-secured. Order secure server at Paypro Global, a veteran ecommerce company, specializes in software. You will be connected to the secure page to enter your credit-card information safely. Important information such as credit card numbers, addresses, etc. is sent securely through the Internet.

You can activate the unregistered version to the full version without downloading any additional setup files. Simply click "Activate" on the top toolbar and paste your license key. You can find the license key on the order confirmation page and in your confirmation email. If you want to upgrade from the Free Edition, you'll need to download the trial version of other editions from https://www.hdd-tool.com/download.html.

Tips: The Professional Edition license cannot be activated on Windows servers. One license key for either the Professional or Server Edition can be activated on up to 2 computers or servers. You cannot activate it on more computers or servers, even if you uninstall the program from the licensed computers or servers.

You'll see your license key on order complete page. An email with order info, license key and invoice will be sent to your email immediately after purchase. If you do not receive the order confirmation email, please contact us.

You can activate the unregistered version to the full version without downloading any additional setup files. Please download the trial version from https://www.hdd-tool.com/download.html.

We offer a 100% 90-day money-back guarantee. If you encounter any issues while using the product or receive an error message, please provide details of what you've done or encountered, along with screenshots. If our product cannot resolve the issue after support, we'll issue a refund immediately.

If you purchased a product without an upgrade service, you can upgrade from 9.0 to 9.X or from 10.0 to 10.X for free. Whenever a new version is released, simply download the appropriate edition, and it will be activated automatically after installation.

If you purchased the Technician Edition or any other edition with lifetime upgrades, you can upgrade to all the latest versions completely free of charge. Just download and install the latest version, and it will be activated automatically.

If you purchased the wrong product and need a higher edition, you can upgrade to the correct edition by paying the price difference. Visit https://www.hdd-tool.com/upgrade.html for more details.

Invoice will be sent as attachment in your order comformation email.

Yes, we always provide 20% off discount (all editions) for non-profits, schools and governments. If there is time limited discount, you'll see on the purchase page.

If you have VAT exemption ID, please click the option "Business purchase" under "Billing Information" on the top of store.payproglobal.com order page. And then you can enter your tax exemption ID.

There are possible 4 reasons:

  1. You are in those countries that have been banned globally such as Russia.
  2. You have made orders on Paypro Global before but enforced refund without agreements.
  3. It is the first time you order on Paypro Global but entered wrong contact information, so Paypro Global cannot verify your identity. For security reason, your additional order won't be successful until you contact Paypro Global to verify identity with order.
  4. You are using VPN while making an order, thus your order may be treated as an evil one.

If you need Server Edition but ordered Professional Edition, you can update to the right edition by paying the price difference directly on https://www.hdd-tool.com/upgrade.html

Simply contact us and provide us your order ID or email address, so we'll search for your.

We provide free email and live chat support. If you have technical issue, we provide free remote support. To contact us, please visit https://www.hdd-tool.com/contact.html

The license is valid perpetually for the product version you purchased. If you purchased any edition with lifetime upgrade, you can upgrade to all latest versions for free.

We do not provide phone technical support, but we provide live chat (24/7) and remote support. About order related issue, you may make a phone call to:

US and Canada: 1-888-317-4868 Inernational: 1-647-977-7769

The trial version is identical to the full version, except that it cannot modify real disk partitions. You can activate the trial version to the full version without downloading any additional setup files. Simply click "Activate" on the top toolbar and paste your license key. You’ll find your license key on the order confirmation page and in your confirmation email.

Sorry, no, this software is different from other read-only programs; disk partitions cannot be modified partially. You can test with the Free Edition on Windows 11/10/8/7 computers or check the videos to see how the full version works. We offer a 100% 90-day money-back guarantee if our product cannot help you.